Prize Pick Up Info

We are currently closed for prize pick-up.



JACK 102.3 (CHST FM)
Address: 1 Communications Road
Phone: (519)-690-0102
Our office is open Monday – Friday, 9am – 5pm.
We are closed on all holidays.

NEW INFO:  When you come to pick up a prize you will need to pick up the phone in the vestibule and dial 0 to let reception know you are here to pick up a prize. They will then buzz you in.



  • You will be required to correctly answer a skill-testing question in order to claim your prize.
  • You must claim your prize in person and must provide photo ID (driver’s license or government issued ID) with the address on the ID matching the address on your VIP Club account before prizes will be released.
  • For prizes under $50 value – if you cannot claim your prize in person, please call or email Matt Loop to make arrangements for someone else to claim on your behalf **This option may not be available for all prizes
  • You have 30 days from the day you won to pick up your prize.
    Prizes will not be released after the 30 days has passed and no substitutions will be made. Please also be advised that some prizes may have time restrictions and/or expiry dates (e.g. concert tickets and event tickets) and it is your responsibility to pick up the prize before the expiry/event date. Prizes not picked up before the expiry date will be considered forfeited and no substitutions will be made.
  • All prizes are non-transferable, non-refundable, have no cash value and no substitutions will be made. Prizes are not to be re-sold.
  • If your prize is tickets to a concert or event that is cancelled, you will not receive a replacement prize

How often can you win prizes from JACK 102.3?

– There is no longer a must wait 30 days rule for Exclusive JACK PACK prizes. If you are not entering a raffle because you really want to win a different raffle – you now don’t have to choose! Enter them all.. you just might win them all! NOT A JACK PACK member? Sign up now!
– For call in to win contests (JACKpot Radio, Morning Show giveaways) you and everyone in your household can only WIN once every 30 days
– You and everyone in your household can only WIN money with JACK’s Big Bag of Cash contest ONCE per contest period.

For further information and inquiries on our prize pickup policies, please contact Elizabeth at